Care Support Manager

Company: VirtualVocations
Location: Pasadena
Posted on: February 14, 2025

Job Description:

A company is looking for a Care Support Manager to lead their Care Support team.

Key Responsibilities

Manage day-to-day operations of the Care Support team and oversee Team Leads
Design and implement customer support policies and procedures
Coordinate with Operations and Product teams to enhance processes and workflows

Required Qualifications and Education

Experience in an operations management role with a proven track record of meeting KPIs
Strong leadership skills with a focus on team development
Proficient in data analysis and interpretation for decision-making
Expert knowledge of Zendesk or similar ticketing systems
Experience in a healthcare hypergrowth environment is a bonus

Keywords: VirtualVocations, Pasadena , Care Support Manager, Executive , Pasadena, California

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