Service Coordinator
Company: Johnson Health Tech Companies
Location: Torrance
Posted on: May 4, 2024
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Job Description:
Job Type
Full-time
Description
Position Overview:
Under the direction of the Sr. Sales Manager, the Service
Coordinator is someone who performs and oversees a variety of
service duties in accordance with company policies and procedures.
This is a non-supervisory position.
Responsibilities:
--- Collaborate with the service coordinator lvl II to ensure
adequate service levels are met and service documentation is
current.
--- Provide service coordinator lvl III and Sr Sales Mgr weekly
service/defect reports
--- Manage parts inventory
--- Manage parts ordering
--- Take all inbound customer service calls (estimated to be about
15-20% of workload)
--- Assist field technicians in troubleshooting
--- Create service SOPs
--- Manage open box inventory and refurbishment process
--- Maintain parts lists and technical drawings
--- Seek, promote, generate, and communicate potential sales leads
to outside sales staff
--- Assist in scheduling, organizing, and attending tradeshows
--- Assist in maintaining showroom
--- Conduct service training
General Sales Support
--- Cross train with Inside Sales Coordinators for coverage
--- Become an additional contact for direct customer sales
--- Assist Inside Sales Reps with managing sales duty overflow
--- Assist and complete special projects as required
--- Assist with customer visits to corporate offices or dealer
meetings
--- Communicate effectively and often with sales team, customers
and all internal departments
--- Prepare, manage, and ship sales materials to dealers.
--- Assist with tradeshow set-up/teardown
Maintain Work Practices:
--- All paperwork and database entries filled out completely and
accurately
--- Maintain work area to 5S standards as posted in work area
--- Maintains a professional image by projecting a positive and
professional demeanor to all internal and external contacts
Marginal Job Functions:
--- Follow all related SOP's
--- Other duties and responsibilities as needed
Requirements
Education:
--- Associate degree or combination of equivalent of education and
experience preferred
Experience:
--- Previous history in any of the following: Customer Service,
Call Center, Field Service (service technician), Inside Sales
and/or Sales Support, and inventory management.
--- 1 - 3 years of experience in customer service preferred
Other Requirements:
--- Proficient in Excel, Work, PowerPoint, Outlook, Internet
--- Not required but strongly preferred: Experience in Microsoft
CRM and SAP.
--- Occasional domestic travel will be required
--- Occasional field service work will be required
--- Valid driver's license is required
Benefits:
We offer an excellent compensation package and team-oriented work
environment with growth opportunities. Some of our outstanding
benefits include:
--- Health & Dental Insurance
--- Company paid Life Insurance
--- 401(k)
--- Paid Time Off benefits
--- Product discounts
--- Wellness programs
EOE/M/W/Vet/Disability
#ZR #Ops3
Salary Description
$23.00 per hour
Keywords: Johnson Health Tech Companies, Pasadena , Service Coordinator, Other , Torrance, California
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